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| Source: Finextra 04-30-2016 09:45:40 |  There is a very high probability that you are viewing this article on your phone, tablet or other mobile device. Digital is now part of our daily life and some will say it has even made its way onto Maslow’s pyramid as a basic need! For financial services firms, that means that the customer and employee expectations are now driven by what is ‘normal’ digital experience outside the industry.
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